Please provide us with your updated plan details. For NIISQ, updated Service Approvals should be sent directly from NIISQ to avoid delays in processing your order.
Contact our Customer Relations team on 1300 087 786 (option 1) with your updated plan details, and we will update your account accordingly.
Yes. Provide your Plan Manager’s contact details, and we can send invoices directly for your convenience.
NIISQ orders require a valid Service Approval. Products requested must align with this approval, and we can bill directly to NIISQ on your behalf.
Yes. We can provide a formal quote through our Business Development Team. Please email requests to info@hecsa.com.au or call our Customer Relations team.
Please provide your DOB, NDIS number, plan type (self-managed, plan-managed, or agency-managed), plan dates, and product details.
Please provide your participant details, Service Approval Number, and product requirements. This ensures your order is processed correctly under NIISQ.
Yes. For agency-managed NDIS participants, we claim directly through the NDIS portal. NIISQ orders are billed directly to NIISQ. For self-managed participants, payment is required upfront before dispatch.
Yes. We can provide invoices and quotes for self-managed participants to support claims and reimbursements.
Yes. Orders must align with your approved funding categories and plan authorisation. For NDIS, a copy of your order is generally sent for approval before dispatch. For NIISQ, all products must align with your approved Service Approval. Items outside this may require additional approval.
Yes. We also work with a range of other funding providers. Please contact our Customer Relations team with your funding details so we can confirm billing arrangements.