Returns Policy

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card.


For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. The original shipping cost of the order is also not refundable.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

How do I create a return?

Account Customers:

  • Select the order you want to return an item from 
  • Click Return button from the Order Information screen

  • To view the status of your return, see the Returns section in your account


Guest Customers:

Complete the form below, in the comments field please put details of the item(s) your are returning and the reason for the return.

HECSA - Old Fashioned Service with Quality Products